While the Master Services Agreement (MSA) between IPHCA and each individual e-net member clearly defines the responsibilities and expense allocations, below is a general overview of the proposed responsibilities as they are currently defined.  These are subject to change. 

IPHCA Project Responsibilities

  • procurement and management of the initial vendor licenses
  • vendor negotiations and contract management
  • clearinghouse negotiations and contract management
  • system hosting, including infrastructure development, support, and maintenance, and back-up and redundancies
  • pre-implementation planning, including facilitating clinical content development and work flows
  • on-site implementation support
  • help desk support to serve as liaison between the e-net member and the vendor, to identify trends in support requests, and to escalate and track vendor issues
  • initial and ongoing training 

e-net Member Responsibilities

  • procuring, installing and implementing internal hardware at the CHC
  • connectivity
  • participating in planning and implementation activities 

Expenses Paid by IPHCA

  • contractual subject matter experts
  • initial software licenses*
  • procurement and installation of all hosting hardware and infrastructure*
  • support staff 
    *Given that IPHCA is able to secure grant funding

Expenses Paid by e-net Members

  • site hardware procurement, installation, and/or upgrades needed
  • data conversion
  • clearinghouse processing
  • connectivity
  • quarterly MSA fees, which cover
    • software license maintenance
    • continued support of IPHCA staff resources
    • hosting hardware and infrastructure maintenance and ongoing support
    • software upgrades and enhancements

 




 

 

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